Refund Policy

At ABGDMart, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Eligibility for Returns

You may request a return if:

1. The product is damaged, defective, or incorrect at the time of delivery
2. The product is missing parts or accessories
3. The product does not match the description

Note: The return request must be raised within 48 hours of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

1. Perishable goods (such as fresh groceries, dairy products)
2. Personal care and hygiene products
3. Items marked as “Non-returnable” on the product page
4. Products that have been used or damaged by the customer

3. Return Process

To initiate a return:

1. Contact our support team via email or app
2. Provide order details and reason for return
3. Share images (if applicable) for verification

Once approved, our delivery partner will arrange a pickup or guide you on the next steps.

4. Refund Policy

Refunds will be processed in the following cases:

1. Returned products after successful pickup and inspection
2. Orders canceled before dispatch
3. Failed or duplicate payments

5. Refund Method

1. Refunds will be credited to the original payment method
2. In case of Cash on Delivery (COD), refunds may be processed to your bank account or wallet

6. Refund Timeline

1. Refunds are usually processed within 5–7 business days after approval
2. It may take additional time depending on your bank or payment provider

7. Cancellation Policy

1. Orders can be canceled before they are shipped or out for delivery
2. Once shipped, cancellation may not be possible

8. Important Notes

1. Products must be returned in original condition with packaging, invoice, and tags intact
2. ABGDMart reserves the right to reject returns if the product does not meet the return conditions

9. Contact Us

For any return or refund-related queries, please contact us:

Email: support@abgdmart.com